Terms & Conditions
1. About Us
These Terms & Conditions govern the use of the website operated by Curiosi-Tea Jewellery Desig (“we”, “our”, “us”) and the purchase of products through our online store.
Business Name: Curiosi-Tea Jewellery Design
Registered Address: 5 Furze Close, Redhill, Surrey, RH1 1DN
Email: Hayley@Curiosi-Tea.co.uk
By using our website or placing an order, you agree to be bound by these Terms & Conditions.
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2. Eligibility
You agree that all information provided when placing an order is accurate and complete.
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3. Products
We specialise in jewellery and related accessories.
Whilst we make every effort to display products accurately:
colours may vary between screens
natural gemstones and pearls will vary in colour, size and appearance
handmade items may differ slightly from photographs
dimensions are approximate
These variations are not considered faults.
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4. Pricing
All prices are displayed in Pounds Sterling (£).
Prices include VAT where applicable unless otherwise stated.
We reserve the right to change prices at any time before an order is placed.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
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5. Orders
Submitting an order does not constitute acceptance.
A contract is formed only when we send an Order Confirmation or dispatch your goods.
We reserve the right to refuse or cancel any order including where:
stock is unavailable
payment is declined
pricing errors occur
fraud is suspected
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6. Payment
Payment must be received before goods are dispatched.
We accept payment through secure third-party payment providers available during checkout.
We do not store full payment card details.
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7. Delivery
Processing Times
Orders are normally processed within 1–3 working days, unless otherwise stated.
Personalised or made-to-order items may require longer.
Delivery Times
Estimated delivery times are:
UK Royal Mail Tracked 24 Delivery: 1–2 working days
Delivery estimates are not guaranteed.
Delivery Charges
Delivery charges are displayed during checkout before payment.
Delays
We are not responsible for delays caused by:
Royal Mail or courier services
customs authorities
severe weather
industrial action
events beyond our reasonable control
Incorrect Addresses
Customers are responsible for providing accurate delivery information.
Additional charges may apply where parcels are returned due to incorrect addresses.
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8. Risk and Ownership
Ownership transfers once full payment has been received.
Risk passes to the customer when goods are delivered.
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9. Returns
Under the Consumer Contracts Regulations, customers generally have the right to cancel eligible online purchases within 14 days of receiving the goods.
Returned items must be:
unworn
unused
in original packaging
in resaleable condition
returned with proof of purchase
Customers are responsible for return postage unless goods are faulty or incorrectly supplied.
We recommend using a tracked postal service.
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10. Items That Cannot Be Returned
For hygiene and consumer protection reasons, we cannot accept returns for:
pierced earrings once opened or worn
personalised jewellery
engraved items
bespoke commissions
made-to-order jewellery (unless faulty)
This does not affect your statutory rights if an item is faulty.
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11. Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will normally be processed between 3-10 working days using the original payment method.
Original delivery charges will be refunded where required by law.
We reserve the right to reduce refunds where returned items show signs of unnecessary handling beyond what is reasonably required to inspect them.
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12. Faulty or Damaged Goods
If your item arrives damaged or develops a fault, please contact us within within 10 working days and provide:
your order number
photographs of the issue
a description of the fault
Where the item is confirmed to be faulty, we will offer an appropriate remedy in accordance with your statutory rights, which may include repair, replacement, or a refund.
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13. Hall Marking
Where required by UK law, jewellery made from precious metals will be hallmarked in accordance with the Hallmarking Act 1973.
A hallmark is an independent guarantee of the precious metal content of an item and is applied by an authorised UK Assay Office.
Where applicable, our jewellery may bear:
the sponsor’s (maker’s) mark;
the assay office mark;
the fineness (purity) mark; and
any additional compulsory or optional marks required by law.
Some items may be exempt from compulsory hallmarking if they fall below the statutory weight thresholds prescribed by UK legislation. These items are accurately described by their metal content but may not carry a hallmark due to their weight.
If you have any questions regarding the hallmarking of a particular item, please contact us before placing your order.
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14. Jewellery Care
Our jewellery should be treated with reasonable care.
To maximise its lifespan:
avoid chemicals
avoid perfumes and lotions
remove jewellery before exercising or sleeping
store items separately
clean using appropriate jewellery cloths not silver dip
Damage caused by misuse, accidents, improper care or normal wear and tear is not considered a manufacturing fault.
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15. Commissioned and Bespoke Jewellery
We may accept commissions for bespoke or personalised jewellery.
Before work begins:
design details will be agreed
pricing will be confirmed
estimated completion times will be provided
A non-refundable deposit of 50% will be required.
Once production has started:
design changes may incur additional costs
completion dates are estimates only
deposits are non-refundable except where required by law
Because commissioned items are made specifically for you, they cannot normally be cancelled or returned unless faulty or not as described.
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16. Gift Cards
Purchasing Gift Cards
Gift cards are available in selected denominations and may be purchased through our website where offered.
Gift cards are issued electronically or physically, as stated at the time of purchase.
Redemption
Gift cards may be redeemed against eligible products available on our website.
Gift cards:
cannot be exchanged for cash;
cannot be reloaded unless expressly stated;
may be used over multiple purchases until the balance is exhausted; and
cannot be used to purchase additional gift cards unless required by law.
If the total value of an order exceeds the available gift card balance, the remaining balance must be paid using another accepted payment method.
Validity
Gift cards are valid for 24 months from the date of purchase unless otherwise stated at the time of issue or where a longer period is required by law.
Any unused balance remaining after the expiry date will lapse and cannot be redeemed.
Lost, Stolen or Damaged Gift Cards
Please treat gift cards as cash.
We are not responsible for lost, stolen, damaged or unauthorised use of gift cards and they will not normally be replaced.
Refunds
Gift cards are non-refundable except where required by applicable law.
Where an order purchased using a gift card is refunded, any refund will normally be credited back to the original gift card first. Any remaining amount paid using another payment method may be refunded to that payment method, subject to our Returns and Refunds Policy.
Fraud
We reserve the right to refuse, cancel or suspend a gift card where we reasonably suspect fraud, unlawful activity or misuse.
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17. Intellectual Property
All website content including:
photographs
logos
branding
designs
text
graphics
remains our property or that of our licensors.
No content may be copied, reproduced or used without written permission.
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18. Promotions and Discount Codes
Discount codes:
cannot normally be combined
cannot be exchanged for cash
may expire without notice
may exclude certain products
We reserve the right to withdraw promotions at any time.
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19. Limitation of Liability
Nothing in these Terms excludes liability that cannot legally be excluded under UK law.
Subject to this, we shall not be liable for indirect or consequential losses arising from use of our website or products.
Our total liability shall not exceed the amount paid for the relevant order.
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20. Privacy
Your use of our website is also governed by our Privacy Policy and Cookie Policy.
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21. Force Majeure
We shall not be liable for delays or failure to perform caused by circumstances beyond our reasonable control including:
natural disasters
pandemics
supplier failures
transport disruption
industrial disputes
government action
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22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales unless consumer protection laws provide otherwise.
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23. Contact Us
For any questions regarding these Terms & Conditions, please contact:
Email: Hayley@curiosi-Tea.co.uk
